To thank you all for your support and to offer future incentives to you we wanted to give something back, this is why we have launched this great Reward Point Program.

Our Reward Point Program is as simple as it sounds. While shopping at Futon Works you will earn Shopping Points for Each Dollar you spend. Once earned, you'll be able to use those points to pay (in part) for future purchases at Futon Works.

The Reward Point Program began on November 1st, 2006. All purchases made after that date will earn points.

When an order is placed, the total amount* of the order will be used to calculate the amount of points earned. These points are added to your Shopping Points account as pending points.
All pending points are listed in your Shopping Points account and will stay there until approved/confirmed by Futon Works.

Once any pending points have been approved, they will be released and your account will be credited with the value of those points. Ready for you to spend on whatever you want. The available money valued amount will be shown within the Shopping Cart Preview Box (located on the left hand sidebar) as well as within Your Personal Account page and on the Checkout page below the credit card request section.

You must login to your account in order to view the status of your points.

During the checkout procces you'll be able to pay for your order with your points balance. The remaining balance for the items to be purchased will be charged to your credit card.

* shipping fees and taxes excluded.

Currently, for every $1.00 spent at Futon Works you'll earn 1
For example:
          Product Cost:  $100.00
          Value of Points Earned:  $1.00

Please note, we reserve the right to make changes to the above rate at any time without prior notice. The rate shown here will always be current. From time to time we will offer Specials which may include double/triple reward points, or greater value per point for some or all products or services. We may also award Bonus points for writing reviews, referring a new customers (who make a purchase), or simply for logging in and registering as a new Futonworks.com customer (return customers using a different email address will not be awarded points). Please see our Conditions of use for more details regarding improper use and abuse clause.

Last updated: Wednesday 1st November, 2006

If you have a balance in your Shopping Points Account, you can use those points to pay for purchases made at Futon Works
During the checkout process, on the same page that you select a payment method, there will be a box to enter the amount of points you wish to redeem. Enter the amount of points you would like to spend or tick the box to use all available points. Please note: you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase, or if the purchase exceeds the maximum points redemption allowed per order. (See FAQ No. 7)
Continue the checkout procedure and at the confirmation page you'll notice that the value of the points redeemed will have been credited towards your order. Once you confirm your order, your Shopping Points account will be updated and the points used deducted from your balance.
Note that any purchase made by redeeming points will only be rewarded with additional points for the amount spent other then points.

Currently, no minimum balance is required to redeem your points. Please note, you'll still have to select another payment method if there isn't enough in your Shopping Points account to cover the cost of your purchase.

We strongly advise you to check this page often as we may make changes to this policy.

Last updated: Wednesday 1st November, 2006

Currently, a minimum of $35.00 in total (per purchase) is required before any Points Redemptions can take place.

We strongly advise you to check this page often as we may make changes to this policy.

Last updated: Wednesday 06 December, 2006

A maximum of 2,500 points ($25.00) is allowed to redeem per order.

We strongly advise you to check this page often as we may make changes to this policy.

Last updated: Wednesday 1st November, 2006

No. When calculating the amount of points earned, the shipping fees are excluded.

Last updated: Wednesday 1st November, 2006

No. When calculating the amount of points earned, the taxes are excluded.

We strongly advise you to check this page often as we may make changes to this policy.

Last updated: Wednesday 1st November, 2006

No. When calculating the amount of points earned, all items which have been discounted are excluded.

We strongly advise you to check this page often as we may make changes to this policy.

Last updated: Wednesday 1st November, 2006

Yes. Please note, any purchase made by redeeming points will only be rewarded with additional points for the amount spent other then points.

We strongly advise you to check this page often as we may make changes to this policy.

Last updated: Wednesday 1st November, 2006

"Word-of-mouth" advertising is the most powerful form of advertising there is.
Referral Points is based on the idea that we should both benefit from your referrals.
When referred friend place an order, during the checkout procces on the same page that you select a payment method there will be a box to enter a Referral code. Your Referral code is your registered email address with us.
When we receive your referred friends completed and approved order, we will reward your Points account with 250 points .
The more first time orders we receive from your referrals, the more reward points you will receive.

Last updated: Wednesday 1st November, 2006

"Writing Review is ego boost knowing others read your opinions, and maybe even take your advice."
Sharing Your Product Reviews will assist us to continually improve our offers and service to you as well as helps others to choose the right products.
We would like to thank you for helpful review that you gave us, therefore for every quality review, we will reward your Points account with $0.25 worth of points .
Your Review must meet all of the following conditions:

1. Your Reviews must be original.
2. Reviews must be focused and concise on the product under review.
3. Reviews should not duplicate content already published.
4. Be truthful and objective.
5. Reviews should not include posts that have spam, commercial or advertising content or links.
6. Reviews should not abuse, harass, or threaten another's personal safety .
7. And MAINLY the item you are reviewing MUST be a product which you have already PURCHASED from Futon Works

Futon Works reserves the right to refuse or remove any review that does not comply with above conditions.
Futon Works staff reserves the right to correct misspelled words, grammatical errors.
Futon Works is not responsible or liable in any way for ratings and reviews posted by its customers and in now form assumes any risk or responsibility for actions taken by a third party. Futon Works will review all written materials for approval within a 7 business day period. Please see Conditions of Use policy for more details on improper use and Abuse of this policy.

Last updated: Wednesday 1st November, 2006

Currently, no restrictions apply to what items may be purchased using your points balance. Therefore you may use your Reward Points to pay for all products including sale items.
However, Products which are on Sale, Special or Promotion will not receive Reward Points as those items are already marked down and heavily discounted. (see FAQ No. 15)

We strongly advise you to check this page often as we may make changes to this policy.

Last updated: Wednesday 1st November, 2006

Currently, no items which have been discounted can be purchased using your points balance.

We strongly advise you to check this page often as we may make changes to this policy.

Last updated Wednesday 06 December, 2006

1. Shopping Points are only available to registered Futon Works member's.
2. Shopping Points Reward can only be collected and used with online purchases and are only valid at Futon Works.
3. Points are non-refundable and can't be transferred between member's.
4. Shopping Points are non-transferable or exchangeable for cash under any circumstances. Refunds or returns will not be refunded in money value or points.
5. Shopping Points will not be refunded for any cancelled or returned orders.
6. When buying with Points, you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase or if the purchase exceeds the maximum redemption points allowed per order.
7. When calculating the amount of points earned. shipping fees and taxes are excluded.

Please note, we reserve the right to make changes to this policy at any time without prior notice or liability. Any changes will be noted on this FAQ page.

For any queries regarding our Reward Point Program, please contact us . Make sure you provide as much information as possible in the e-mail so that our knowledgeable staff my respond adequately.